Service Info for Xmas

Here you will find information about organisations that you can contact for Help, Support, Advice and Guidance throughout Christmas.

Listed below are some helplines and websites where young people can get information, advice and support of where to go in emergencies over the Christmas period. There are also specialist helplines which deal with specific issues e.g. health, housing, drugs, mental health, self-harm, suicide prevention, bullying and bereavement.

Emergency Services (Police, Fire, Ambulance)
For immediate emergency assistance in the United Kingdom
Phone: 999
Non-emergency incidents: 101

NHS 111
Where trained health professionals can give you health advice and information 24 hours a day.
Telephone: 111

RCT Homelessness Emergency Contact
If you are homeless or at risk of eviction and becoming homeless, don’t delay in contacting Housing Advice Centre.
Daytime: 01443 495188
Out of hours: 01443 425090

We also have this video that may be helpful to you.

YoungMinds are a mental health charity for children, young people and their parents, making sure all young people can get the mental health support they need.
Website: Find Help With How I’m Feeling | Advice For Young People | YoungMinds
Text: YM to 85258
Provides free, 24/7 text support for young people across the UK experiencing a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts can be anonymous, but if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.
Opening times:24/7

Free and confidential support and guidance to anyone in Rhondda Cynon Taf who is affected by drug or alcohol use.
Phone: 0300 333 000
Please note Barod are closed on the following dates:

  • Monday 27th December
  • Tuesday 28th December
  • Monday 3rd January
  • (including needle exchange services and Live Webchat Service). On all other days, all services will be open as normal.

On the days Barod are closed, you can leave them a message via Live Webchat on their website, or you can contact DAN 247, the national drug and alcohol helpline, on 0808 808 2234 or text DAN to: 81066.

Information, advice and advocacy helpline for young people. Remember that you can contact the Meic Helpline by text, IM or phone if you need information, advice or advocacy. They are open every day from 8 in the morning until midnight (even at Christmas and every weekend).
Call: 080880 23456 – All calls are totally free… and they don’t show up on your bill either!
Text: 84001 – You can text Meic free anytime!

Childline is here to help anyone under 19 in the UK with any issue they’re going through. Whether it’s something big or small, Childline is free, confidential and available anytime, day or night.
Phone: 0800 1111

CEOP Child Exploitation and Online Protection
CEOP is here to keep children and young people safe from sexual abuse and grooming online.
Twitter @CEOPUK
Facebook @clickceop

Suicide prevention. If you or a young person you know is not coping with life, for free confidential prevention advice contact:
Phone: 0800 068 4141
Email: [email protected] –
A free, safe and anonymous place for young people to find online support and counselling. There’s tools and features to support you if you’re looking for advice or if you aren’t feeling great.
Read/write articles, log your mood and Kooth Chat & Messenger.

Please don’t suffer in silence, seek help if you need support. You are not alone there are organisations out there who can help you. We’ll be back on 04/01, have a Merry Christmas!


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