Out of Hours and Emergency Contacts

Get urgent help – In this section you will find information about Organisations that you can contact for Help, Support, Advice and Guidance in an emergency.


Growing up can be a full of challenges and often we all need to access immediate support to deal with the issues that affect us. There are a range of organisations that are there to provide urgent help and support in times of crisis.
Listed below are some helplines and websites where young people can get information, advice and support of where to go in emergencies. There are also specialist helplines which deal with specific issues e.g. health, housing, drugs, mental health, self-harm, suicide prevention, bullying and bereavement.


Emergency Services (Police, Fire, Ambulance)

For immediate emergency assistance in the United Kingdom
Phone: 999
Non-emergency incidents: 101

NHS 111

Where trained health professionals can give you health advice and information 24 hours a day.
Telephone: 111

RCT Homelessness Emergency Contact

If you are homeless or at risk of eviction and becoming homeless, don’t delay in contacting Housing Advice Centre.
Daytime: 01443 495188
Out of hours: 01443 425090


Free and confidential support and guidance to anyone in Rhondda Cynon Taf who is affected by drug or alcohol use.
Phone: 0300 333 000
Website: barod.cymru

CEOP Child Exploitation and Online Protection

CEOP is here to keep children and young people safe from sexual abuse and grooming online.
Twitter @CEOPUK
Facebook @clickceop


Childline is here to help anyone under 19 in the UK with any issue they’re going through. Whether it’s something big or small, Childline is free, confidential and available anytime, day or night.
Phone: 0800 1111 (FREE)
Website: childline.org.uk


Supporting young people with mental health issues.
Website: www.hafal.org

Eye to Eye

RCT’s Youth Counselling Service
Phone: 01443 202940
Website: eyetoeye.wales
Email: info@eyetoeye.wales


Information, advice and advocacy helpline for young people in Wales under 25. Daily 8am – Midnight.
Website: www.meiccymru.org
Phone: 0808 80 23456
Txt: 84001


Suicide prevention. If you or a young person you know is not coping with life, for free confidential prevention advice contact:
Phone: 0800 068 4141
Email: pat@papyrus –uk.org


Whatever you’re going through a Samaritan will face it with you. Available 24 hours a day 365 days a year:
Phone: 116 123 (FREE)
Website: www.samaritans.org


Community Advice and Listening Line. Wales based mental health information and support.
Phone: 0800 132 737 (FREE)
Website: www.callhelpline.org.uk 
Txt: ‘Help’ to 81066


Advice on eating disorders Mon-Fri 12pm – 8pm, Weekends and Bank Holidays 4pm – 8pm
Phone: 0808 801 0677
Website: www.beateatingdisorders.org.uk


Campaign Against Living Miserably: Support for Young Men aged 15-35
Phone: 0800 58 58 58
Website: www.thecalmzone.net

DAN 24/7

Support with drug and alcohol problems
Website: www.dan247.org.uk
Phone: 0808 808 2234
Txt: DAN to: 81066


Information on any aspect of mental health
Website: www.mind.org.uk
Phone: 0300 123 3393
(Could be charges for this number, please check)

Live Fear Free

Domestic abuse helpline providing life-saving services and advice
Website: www.gov.wales/live-fear-free/domestic-abuse-wales
Phone: 0808 80 10 800

No Panic

Supporting people who experience panic attacks and Obsessive Compulsive Disorder
Website: www.nopanic.org.uk
Phone: 0844 967 4848
(Could be charges for this number, please check)

Combat Stress

Mental Health Support for veterans and their families
Website: www.combatstress.org.uk
Phone: 0800 138 1619

Some more contact information in the attachments below:

2682-19 Mental Health digital (1)

2794-20 RCTMerthyr helplines leaflet (1)

Please don’t suffer in silence, seek help if you need support. You are not alone there are organisations out there who can help you.
If the help you require is not listed or you are not in need of immediate assistance, please check out the other information pages on Wicid.tv